Privacy Policy

At ChatsFlow, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, WhatsApp Business API, chatbot, and automation services. 1. Information We Collect We may collect the following types of information: Business & Contact Information: Name, email, phone number, company details, billing information. Account Information: Login details, API keys, and configuration settings. Customer Data: Messages, contacts, and conversations processed through our platform (on behalf of your business). Technical Data: IP addresses, browser type, device information, and usage logs. 2. How We Use Your Information We use collected information for: Providing and managing WhatsApp Business API, chatbot, and automation services. Processing payments and billing. Customer support and communication. Service improvements, analytics, and security. Legal compliance and fraud prevention. 3. Data Ownership Your business owns all customer data (messages, contacts, conversations). ChatsFlow only processes this data to provide services and does not sell or misuse it. 4. Sharing of Information We may share data only in the following cases: With WhatsApp/Meta for API compliance. With trusted third-party providers (hosting, payment gateway, cloud services) under confidentiality agreements. To comply with legal obligations or government requests. We do not sell or rent your data to advertisers or third parties. 5. Data Security We implement encryption, secure servers, and access controls to protect your data. While we follow best practices, we cannot guarantee 100% security of data transmitted over the internet. 6. Data Retention We retain your data only as long as necessary to provide services. Customer message data may be stored temporarily for delivery and logs but not permanently unless required by law. You may request deletion of your data anytime. 7. Cookies & Tracking Our website may use cookies for analytics, functionality, and improving user experience. You can disable cookies through your browser settings. 8. User Rights As a user, you have the right to: Access the data we hold about you. Request correction or deletion of your data. Withdraw consent for certain data processing. Contact us for privacy-related concerns. 9. Third-Party Links Our website or platform may contain links to third-party websites. We are not responsible for their privacy practices or content. 10. Children’s Privacy Our services are intended for businesses and are not directed towards individuals under 18 years of age. 11. Policy Updates We may update this Privacy Policy from time to time. Changes will be posted on our website, and continued use of services indicates your acceptance of the updated policy. 12. Contact Us If you have any questions about this Privacy Policy or your data, please contact us: 📧 Email: info@chatsflow.in